Last Updated: 5 September 2026

At Verve Haute Couture, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Contact number
  • Email address
  • Delivery and billing address
  • Order and purchase information
  • Payment-related information
  • Communication and customer-service enquiries
  • Website usage and technical information, such as IP address, browser type, and device information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders
  • Arrange delivery of purchased products
  • Process payments
  • Communicate with you regarding your order
  • Respond to enquiries and customer-service requests
  • Provide order confirmations and updates
  • Improve our website, products, and services
  • Prevent fraud and protect the security of our website
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where you have provided appropriate consent

3. Payment Information

Payments may be processed through secure third-party payment providers. We do not intentionally store your complete credit or debit card details on our website.

Payment providers may collect and process information according to their own privacy policies and security requirements.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Payment processors
  • Courier and delivery companies
  • Website and hosting providers
  • IT and technical service providers
  • Marketing or communication service providers

These parties are only provided with information reasonably necessary to perform their services.

We may also disclose information where required by law or where necessary to protect our legal rights, customers, website, or business.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website functionality
  • Provide relevant marketing where permitted

You can adjust your browser settings to control or disable cookies. Some website features may not function correctly if cookies are disabled.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Object to certain uses of your information
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is being processed

To exercise a privacy right, please contact us using the contact details provided on our website.

9. Marketing Communications

Where required, we will only send promotional communications in accordance with applicable law and your preferences.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services.

We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us through the contact details provided on our website.

Verve Haute Couture
Phone / WhatsApp: +27 72 805 1891
Email: info@verve-hautecouture.co.za
Website: https://verve-hautecouture.co.za/