Last Updated: 5 September 2026

At Verve Haute Couture, we want you to be completely satisfied with your purchase. If you are not satisfied with an item, you may request a return in accordance with the terms below.

1. Returns

We accept returns on eligible products provided that:

  • The return request is made within 7 days of receiving your order.
  • The item is unused and unworn.
  • The item is returned in its original condition and packaging.
  • All original tags, labels, accessories, and protective materials remain attached and intact.
  • The product has not been damaged, altered, washed, stained, or otherwise used.

For hygiene and safety reasons, certain items may not be eligible for return where they have been worn or used.

2. Items That Cannot Be Returned

We generally do not accept returns for:

  • Items that have been worn or used
  • Items that have been washed, altered, or damaged
  • Items returned without original tags or packaging
  • Personalised or specially customised items, unless they are defective
  • Items returned after the applicable return period

3. Faulty or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging where applicable

After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate solution in accordance with applicable consumer law.

4. Change of Mind

If you simply change your mind about your purchase, a return may be accepted provided the product meets our return requirements.

Return shipping costs for change-of-mind returns may be the customer’s responsibility.

The original delivery fee may also be non-refundable where applicable.

5. How to Request a Return

To request a return:

Step 1: Contact our customer service team using the contact details on our website.

Step 2: Provide your order number and explain the reason for the return.

Step 3: Wait for confirmation and return instructions before sending the item back.

Step 4: Package the product securely and return it according to the instructions provided.

Please do not send items back without first contacting us.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where reasonably possible.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

7. Exchanges

Where stock is available, we may offer an exchange for another size, colour, or eligible product.

If the requested replacement is unavailable, we may offer an alternative solution, including a refund where applicable.

8. Sale and Promotional Items

Items purchased during a sale or promotional campaign may be subject to specific return conditions stated at the time of purchase.

Unless otherwise stated, faulty or defective products remain subject to applicable consumer protection laws.

9. Return Shipping

For incorrect, damaged, or defective items, we will assess the circumstances and may cover reasonable return shipping costs.

For change-of-mind returns, the customer may be responsible for return shipping costs.

10. Refund Delays

If you have been approved for a refund but have not received it, please first check with your bank or payment provider, as processing times may vary.

If you still have not received your refund, contact us using the details below.

11. Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit any rights you may have under applicable consumer protection legislation.

Where applicable, statutory consumer rights will take precedence over the terms of this policy.

12. Contact Us

For return, exchange, or refund enquiries, please contact us:

Verve Haute Couture
Phone / WhatsApp: +27 72 805 1891
Email: info@verve-hautecouture.co.za
Website: https://verve-hautecouture.co.za/

We are committed to providing quality products and professional customer service from purchase to delivery.